HealthSnap is excited to offer customers who place orders through HealthSnap.ca the option of Home Delivery and/or FREE Pharmacy Pickup (where available).
A) Home Delivery
HealthSnap offers free shipping on qualifying orders of $50 or more after discounts and coupons and before taxes to most locations in Canada (See “Remote Locations” Section Below). Canceling or returning items may affect your order's eligibility for free shipping.
Note: Shipping charges are subject to change without notice.
We do our best to have your order packaged and shipped from our distribution centre within one business day (on the very same day if we can!). However customers may experience a delay of 1-3 business days for any of the following reasons:
Estimated Time for Delivery
Once your order is shipped and en route to you, tracking information will be emailed to you from Canada Post. Estimated delivery times below are based on Canada Post Delivery Standards from the date that the order is done processing and leaves our distribution centre in the Greater Toronto Area (not the date that an order is placed). Delivery times listed here are measured in business days, excluding weekends and statutory holidays:
Canada Post Delivery Standards
Up to 2 Days
3 to 5 Days
4 to 9 Days
Note: Actual delivery time may vary from these estimates.
Delayed, Missing, or Damaged Shipments
In the event where the delivery date of your order falls behind the expected delivery date put forth by the courier, please contact us at email@example.com and we will recover any shipping charges paid on the order.
All HealthSnap.ca home delivery orders include $100 in insurance coverage in the event your parcel arrives damaged or is determined to be lost by the shipping courier. Please contact us at firstname.lastname@example.org and we will file a claim with the courier on your behalf to recover the value of the damaged or missing goods as well as any shipping charges paid on the order.
Winter Shipping Policy
Cold Canadian winters and liquids can be a bad mix. Liquids can freeze and containers can burst.
We place “Keep From Freezing” labels on parcels containing items with a freezing risk including (but not limited to) liquid cosmetics (mascara, foundation, nail polish, etc.), liquid skin care products (creams, moisturizers, etc.), liquid personal care products (shampoo, bodywash, hair colour, etc.), and RTD protein shakes. Unfortunately this does not guarantee your order will not be exposed to subzero temperatures at some point en route to its destination. Canada Post does not assume responsibility for associated damages, and nor can we. During the winter months from November to March, ordering products with a freezing risk is not recommended unless you are willing to accept responsibility for temperature related damages.
In the event your order is returned to us without any delivery attempts being made, you may be eligible to have the parcel re-shipped free of charge so long as the address entered originally is determined to be a valid and complete address. If it is determined that the address had been entered incorrectly when placing the order, such as a missing apartment number or an incorrect street address, re-shipped orders are subject to additional shipping charges. In the event customers would like to return orders due to an invalid shipping address on the original order, orders must still meet the criteria outlined in our returns policy as well as a $5 restocking fee.
B) Pharmacy Pickup
Where available, HealthSnap users have the option of picking up orders from affiliated pharmacies free of charge.
Once a Pharmacy Pickup order is processed by HealthSnap, customers will be sent an email confirming the order and advising them of the time that the order will be available for pickup.
Customers will have 30 days from the date of purchase to pickup orders. After 30 days, orders will be returned to our warehouse.
Note: Pharmacy Pickup is currently only available at specific locations in Ontario.
Estimated Time For Pharmacy Pickup
Most of our pharmacies offer SAME DAY pickup: orders placed before 10:00 am ET will be available for pickup on the same day that an order is placed. Otherwise, orders will be made available for pickup the next business day.
You will receive a pickup confirmation email as your order arrives at the pharmacy.
Note: Actual Pharmacy Pickup times can vary by location. Check the pharmacy page for details.
C) Remote Locations
Remote locations are all locations that Canada Post refers to as Air Stage Locations where all mail must be airlifted for more than six months of every year as a viable surface transportation alternative is not available.
HealthSnap does not currently offer free shipping or free return shipping from remote locations.
HealthSnap offers Easy Returns and will provide Free Return Shipping to most locations in Canada. If you are not completely satisfied with a purchase made on HealthSnap.ca, most unopened items can be returned up to 30 days after the date of purchase. All returned products must be accompanied by an original sales receipt and in saleable condition. Please include all original packing material with each product. Once the items have been received and deemed eligible for return (see non-returnable items below) we will refund the price and tax paid on those items. Unfortunately, we do not refund shipping charges paid on orders that do not meet the $50 free shipping threshold.
We cannot generally accept the return of products that are opened and/or are returned more than 30 days after the date of purchase. However, such products may still be covered under a manufacturer’s warranty, so if you have a problem you can try calling the manufacturer using the contact information on the product packaging.
Returns requested as a result of an invalid or incomplete shipping address are only eligible for a full refund less a $5 restocking fee.
Note: HealthSnap does not currently offer free return shipping to remote locations
The following products/ services are generally not returnable or refundable: